Products that prove to be unsuitable may be returned for a refund or exchange subject to the following conditions:
• Goods are received by ourselves within 14 days of dispatch
• Items and their packaging are received in a re-saleable condition
• Items are received with a copy of your original invoice, reason for return and return reference number from info@ems-spares.online or ems.spares.online@gmail.com
• Items are returned with the carriage paid
If any of the above conditions are not fulfilled then you may be subject to a 20% handling charge. EMS Spares Online cannot accept any items for return which have been specially ordered or manufactured to your personal specification.
Delivery & Returns
All orders for UK are subject to VAT @20%. This is included in the prices shown. You will recieve a VAT total in the shopping cart when checking out. Orders shipped outside EU are VAT free but there may be taxes to pay upon import into your country.
Once you have received an email confirmation to say your order has been despatched, you should receive your order within 2-4 working days.
Orders received by us after 12.00pm on Friday, or over the weekend, will be shipped on the following Monday.
All orders received by us before 12.00pm from Mon-Friday we will try to despatch on the same day, or the next working day. Orders received after 12.00pm will be despatched the next working day.
Special Delivery – Urgent next day delivery – Please send us a request and/or call us and we will try to help you as much as possible.
Local Leicester collection from the door is possible from Mon-Friday and Sat-Sun subject to the product availability and our availability at that time of the day, however, please give us at least 2 hours notice after you have placed us an order and call us before the order to check our availability. Thank you.
UK Shipping
Delivery on UK mainland online orders are fixed amount.
Please Note
We cannot be held responsible for delays with deliveries as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.
Returns
Returns must be within 14 days, in as new condition, and include retail packaging. We cannot refund goods cut from a roll or sheet.
Please include a copy of your invoice and, if possible, email info@ems-spares.online to let us know what is being returned and why. If you are unable to email us, please state the reason for return on the invoice.
We reserve the right to refuse a refund on inspection of returned goods. A handling charge of 10% may be levied on goods returned after 14 days, or items returned in poor condition.